Tag Archives: uisp

How to Fix UISP “Application is loading. 1 min remaining…”

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After a recent update, UISP may stop working.

If we run sudo ~unms/app/unms-cli status, we receive the following error:

WARN[0000] /home/unms/app/docker-compose.yml: the attribute version is obsolete, it will be ignored, please remove it to avoid potential confusion
Error response from daemon: Container 174b07e5e39d311a326c69497f1b2e1ae0eedcb067c9dada6e546ab556aad371 is restarting, wait until the container is running

It appears that there is a bug upgrading to 2.4.155.
https://community.ui.com/questions/UISP-v2-4-143-and-v2-4-155-UISP-Fails-to-start-Geomagnetism-date-comparison-BUG/0cb32012-9afb-41d4-9f37-6a9ba94c4c36

The Fix

To fix the issue, manually update from the command line again.

sudo ~unms/app/unms-cli update

Collecting Logs

There are a couple ways to check logs. We can view docker logs for specific containers using 

docker logs unms

We can collect all of the logs with 

sudo tar -cvjSf /tmp/uisp-logs.tar.bz2 /home/unms/data/logs

If you receive an error about bzip2 not being found, either install it sudo apt install bzip2 or change tar to tar -cvz

This will put all the logs in /tmp. You can download them with scp, sftp, winscp or something.

https://help.ui.com/hc/en-us/articles/115015690107-UISP-How-to-Find-Logs-Report-Bugs

Backup UISP Application Backup Files with Rsync

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UISP runs inside of a docker container. To copy out the backup files we need to use the “docker cp” command.

sudo docker cp unms:/home/app/unms/data/unms-backups ./uisp-backups

This will copy the backups into ./uisp-backups directory.

On an Ubuntu system, docker needs sudo permissions. If you copy the backups with the above command, the backup files will be assigned to the root user and you will not be able to use your normal user to manipulate the files.

You can either add your current user to the Docker group, or change the files owner

sudo chown username:username -R ./uisp-backups/

We can now copy all the automatic backups with rsync

sudo rsync -a ./uisp-backups -e "ssh -p 22" backupuser@backuphost:/backups

You can also automate this with Cron by doing something like

1 1 * * 1 docker cp unms:/home/app/unms/data/unms-backups ~/uisp-backups && rsync -a ~/uisp-backups -e "ssh -p 22" backupuser@backuphost:/backups

Every Monday at 1:01AM, copy the current UISP automatic backups, then use rsync to copy them to a remote server.

This expects that the current user has permissions to call Docker without sudo.